Insurance & Warranty

We are an approved representative of First Senior Insurance Services, who is authorised and regulated by the Financial Conduct Authority. This means that we can offer you advice, and provide mobility insurance.

Although not compulsory, insuring your mobility product is advisable.

Insurance cover includes –

Accidental Damage
Fire Damage
Flood Damage
Loss or damage caused by theft or attempted theft
Storm Damage
45 Day world wide cover (excludes North America and Canada)
Public Liability up to £2 million
Any Disabled Driver, with the owner’s permission

Extended Warranty

If your product is under 8 years old at date of policy commencement and has a maximum value of £6000.00 you can take out an extended warranty, similar to that you may take out for an electrical appliance.

New warrantites have to be taken out within 45 days of purchasing new product

On a pre-owned vehicle, warranty cover can only commence if the product has been serviced in the last 90 days by an approved FSIS Dealer.

There is no need to worry about complicated form filling, since we complete the paper work for you. If your product is bought from us then we will have all the details required for the application.

If you made your purchase elsewhere, don’t worry. We can still help you by filling in the form over the telephone and sending to you so that you can sign and send off. We will include our Key Facts sheet. If you find it easier to come in and see us, this is fine too.

Main exclusions are batteries, tyres, motor brushes, light bulbs and any other consumerable parts.

We are happy to send you complete wording for a better understanding of the benefits, terms and limitations. Please contact us for up to date prices.

Please visit http://www.firstsenior.com for further information.

If you have purchased a road going machine then you may be interested to know about breakdown cover (similar to AA or RAC). Maximum value of product £6000.00. Underwritten by First Call GB.

In the event of
an electrical or mechanical breakdown, including flat battery and puncture,
vandalism or attempted theft or immobilisation as a result of an accident,then you are covered 24 hours a day and 7 days a week. A recovery truck will be organised to
get you and your vehicle back to your home address up to a maximum of 20 miles and if you are on holiday (UK), then back to your temporary address up to 20 miles.
Maximum call out 6 times per year.

Limitations include

If you are unable to travel in the recovery vehicle, you will be reimbursed up to £10.00 towards a taxi fare to your home.
Vehicles immersed in mud, sand, snow or water.

Please ask for full wording and up to date price.

Repairs & Servicing

At South Norfolk Mobility Centre we don’t just sell scooters, we have a full service and repair workshop too. This includes computer diagnostic equipment for battery testing, fault finding and re-programming.

When you buy a Mobility Scooter you need the peace of mind that should anything go wrong, you have the back-up of a company that cares about your needs. This is when we have our chance to demonstrate to our customers the difference between the mail order or internet companies and our personal service.

Owner Michael Lockwood has a wealth of experience, including building CNC computerised router systems. His in depth knowledge and expertise has solved many ‘mystery’ problems with scooters and powerchairs. Stripping and rebuilding gearboxes can be undertaken where economically viable.

Approved to carry out repair and accident damage work for First Senior Insurance Services Ltd, we take pride in with getting you mobile again as soon as possible.

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Testimonials

 

We are very grateful to our customers who have taken the time to put pen to paper  and for giving us their kind permission to share on our website.

 

Dear Michael and Diana

I am so sorry you had such a horrendous journey this evening. Can I thank you once again for your wide product knowledge and great customer service. We were so impressed with the care with which you brought my chair in and the in depth explanation about it. I am sitting happily in it as I write this email.

I have already recommended you on Facebook and the MND associations forum.
I am sure we will do business again.

Kind regards
Trevor

Now that I am old and frail I realize the need for help in coping with what for old people are the difficulties of daily life. I cannot speak highly enough about the help I have received from the South Norfolk Mobility Centre. They have helped me with material support for difficulty in getting up, for example, and difficulty in bathing. But they also provide psychological support – kindness and practical sympathy. I am very grateful to Michael and Diana. Sr. WB.

Dear Michael,

I recently had a problem with the batteries discharging on my power chair.

I contacted South Norfolk Mobility Centre and explained to Dianna, what was happening. Michael got back to me within the hour and the chair was left with him for examination to find the fault. The fault was found the same day and the failed part was ordered from the manufacturer. Whilst waiting for the part, he did a full and thorough service on the machine and replaced failing batteries. In all it took a little over a week because of the wait for the part.

This is my first dealing with this company and suffice to say I am impressed by the service I received.

Michael’s knowledge is second to none and I was updated at every stage over the phone, by either him or his wife. They don’t just sell power chairs and scooters, they know how to repair them if they should ever go wrong.

Would I recommend them to you, yes, I most definitely would.

Thank you Michael and Dianna.

Best regards, BJ

Thank you South Norfolk Mobility Centre for the astounding work that was done on my automatic folding mobility scooter you kept me informed & were dedicated to what was a very difficult job and you had the determination that it wasn’t going to beat you and I am very happy with the outcome thank you very much GF

 

Dear Michael and Diana,
Thank you, thank you thank you!! You have got me mobile again and able to enjoy the nice weather !
Your shop was closed due to Covid but you answered my call anyway. I needed help on how to change the batteries on a scooter I had borrowed from a friend.  You both went through the process so clearly and (patiently!) via Facebook messenger video twice and didn’t make a charge. I really am very grateful to you both. You didn’t have to help me. You went above and beyond.  Best Wishes J B-F     31st March 2021

ONLINE REVIEWS as at February 2024
I needed an obscure spare part, while in the end they were unable to supply they really tried their best. “Proper” customer service, so rare these days!
In a bewildering new world of mobility issues, the couple who run it can’t do enough for you, with empathy and care. The range was awesome, but were happy to source anything they didn’t have. Lovely experience.
Expensive but worth a look and good service.
WW
Mum went over to have a look at what was available, they were fantastic, gave her one to try and went around the site. Very helpful, great service and delivered the same day. Thank you
DB
I was seeking a lightweight mobility scooter for occasional use that I could carry in the car and load in and out without using an expensive hoist. Excellent personal service received and the advantages / disadvantages of each model explained and opportunity given for me to try out different models. I was shown how to use one safely and that was capable of carrying my heavy weight and tall size. `The dangers of handling to prevent falling were explained and a suitable model purchased. Maybe not the cheapest supplier but certainly excellent service.
Lovely people they look after you
SH
Lovely helpful staff. With a follow up email with extra helpful information.they gave us help in what we need for my situation.

 

About Us

We are Michael and Diana Lockwood, husband and wife team and you can see who Wispa is!  We set our company up in 2006,hoping to make a difference in the industry and to try and make a difference to peoples’ lives. We are passionate about getting it right and going the extra mile. This year sees us to our 19th year of service and we are very grateful for everyone’s support.

Enjoy looking at our pages, and if you have any queries, please get in touch. We would love to hear from you and help if we can.

Contact Us

 

Please telephone us for further directions. Our post code is NR16 2JU.

From the A11 follow the signs for the race circuit, industrial area and household waste recycling centre. We are directly opposite the centre.

We cover a radius of about 20 miles but not normally including north or central Norwich.

Address
22 Oakwood Industrial Estate,
Harling Rd
Snetterton
Norfolk
NR16 2JU

We are open Tuesday to Saturday, 9.30am to 3.30pm.

We close at 3.00pm on Saturdays.

Closed every Sunday and Monday.

 

Phone: 01953 887777
Email: lockwood77@btinternet.com

 

Home

Welcome to our website.

We are a small independent company, with our emphasis placed on quality customer service, support and aftercare. There is no time limit set by us as to how long we spend with a potential client. Each customer has different and specific needs. Our priority is firmly placed on matching our client’s requirements to the scooter or any other product they may be considering, in the best way for them.

 

”WE ARE RUNNING A SPECIAL DISCOUNT OFFER ON OUR SHOWROOM RISE AND RECLINER CHAIRS. £150.00 OFF, FROM 3RD FEBRUARY UNTIL 31ST MARCH. SAME DAY DELIVERY WHEREVER POSSIBLE WITHIN OUR NORMAL AREA.”

 

 

 

 

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